AI automation
AI enquiry follow-up. Keep the next step moving.
An enquiry arrives. Someone copies it into a spreadsheet, asks for more information and tries to remember when to chase. We can connect those steps into one clear workflow.
Let’s talkWhere it can help
Turn an inbox thread into a clear next action.
AI can help interpret a request written in ordinary language. Rules then decide who owns it, what is missing and when a reminder is appropriate. Your team handles exceptions and approves the responses that need a person.
- Quote requests that arrive without the details needed to price the job.
- New enquiries that need an owner, a task and a sensible follow-up date.
- Open conversations spread across an inbox and a spreadsheet or CRM.
Illustrative workflow · sample data
See the workflow
Choose a step to explore this fictional example. No messages are sent or records changed.
“Could you quote for three pallets from Bristol to Leeds this Friday?”
Capture the request
The example records the collection point, destination, day and quantity in a review queue, alongside the original message.
Spot the missing details
Weight and dimensions are absent. The workflow drafts a short question for those details instead of inventing a price.
Review and follow up
A person checks the draft. An approved follow-up can be scheduled, with replies and opt-outs stopping further reminders.
Is this a good first automation?
A useful starting point
You receive similar enquiries regularly, the required details are known and someone owns the next step.
Sort this out first
If every quote needs a different expert judgement, begin with organising requests and drafting questions. Keep pricing decisions with your team.
What a pilot should prove
| Test case | Expected behaviour |
|---|---|
| A customer replies | Cancel the queued reminder and reopen the conversation for its owner. |
| The same enquiry arrives twice | Flag a possible duplicate; do not start two follow-up sequences. |
| A required detail is missing | Ask for that detail or route for review; do not invent an answer. |
Measure the difference
Compare handling time, incomplete enquiries and overdue follow-ups before and during the pilot. Include time spent checking drafts.
03 / Put to work
What we build together
- Agreed enquiry fields, routing rules and ownership.
- Draft replies, reminder timing and clear stop conditions.
- A review queue for incomplete or unusual requests.
- Testing with example enquiries, handover and a way to pause the workflow.
Quoted for your workflow. We agree the build, software usage, access and any ongoing support before you commit.
What changes the cost
The number of inboxes, CRM access, routing rules and follow-up channels. Software subscriptions and message usage are separate cost factors.
Know what you are agreeing to.
Start with one workflow and sample data. Your written quote sets the boundaries before a paid build.
A clear scope
The trigger, tools, deliverables and acceptance checks. Build fees, software usage and optional support are listed separately.
Controlled access
Agree who can access each system, where data goes and which actions need approval. Start demonstrations with anonymised examples.
A usable handover
Confirm who owns the accounts, how to pause the workflow and who handles failures. Agree documentation and support before launch.
Enquiry follow-up automation
Questions about this workflow
Will it send replies automatically?
Only if that is part of the agreed scope. We can begin with drafts that your team approves. Timing, exceptions and stop rules are tested before any sending is enabled.
Can it work with our current inbox or CRM?
We first check supported access and available integrations. The initial version can use an approved export or a review queue if a direct connection is not suitable.
Is this a cold-email sending service?
This workflow is designed for incoming enquiries and appropriate follow-ups. It is not a service for scraping contacts or sending mass unsolicited messages.
AI automation
Bring us one repetitive task.
Tell us how it works today and which tools you use. We will help you choose a focused starting point and demonstrate the approach before agreeing a paid build.